1. Entering the wrong Mpin thrice will block the Mobile Banking service to the Account for the day and two such consecutive blockages will de-activate the Facility and the Customer should lodge complaint to home branch to revive the services as per the procedure laid down for the same.

2. Any change in the business rules of any of the processes will be notified on Bank's website www.iob.in, which will be construed as sufficient notice to the Customer.

3. In the case of a joint account where mode of operation is "Either or Survivor" /Anyone or Survivor, all account holders can use the Facility registered with unique mobile number. The transactions in such accounts shall be binding on all the joint account holders, jointly and severally. The Customers are bound to advise the Bank separately, of any change in the mode of operation in an Account and get it effected for necessary modifications to the Application.

4. The Bank reserves the right to reject a Customer's request for Mobile Banking Service without assigning any reasons.

5. The Bank may suspend the Facility as per the bank's discretion, if the same has not been accessed by the Customer for three months or more. If the Facility has not been accessed for six months or more, the same may be cancelled.

6. The Customer can request for termination of the Facility by de-registering at branch of account enabled for Mobile banking service or through Mobile Banking Application. The Customer shall remain accountable for all the transactions on the designated account made prior to confirmation of any such cancellation request by the Bank. It shall be the Bank's endeavor to give a reasonable notice for withdrawal or termination of the facility, but the Bank may at its discretion withdraw temporarily or terminate the facility, either wholly or partially, anytime without giving prior notice to the Customer. The facility may be suspended for any maintenance or repair work for any breakdown in the Hardware/ Software of Mobile Banking service, any emergency or security reasons without prior notice and the bank shall not be responsible if such an action has to be taken for reasons of security or emergency.

7. The Bank may also terminate or suspend the services under the Facility without prior notice if the Customer has violated the terms and conditions laid down by the Bank or on the death of the Customer when brought to the notice of the Bank.

Authorization

• The customer expressly authorizes Bank to disclose to the service provider or any other third party, all user information in its possession, as may be required by them to provide the services offered under said facility to the customer.
• The authority to record the customer’s details and transaction details is hereby expressly granted by the customer to Bank. All records of Bank generated by the transactions arising out of user of the facility, including the time of transaction, beneficiary details, etc recorded shall be conclusive proof of the genuineness and a accuracy of the transactions.

Usage of Facility:

By accepting the terms and conditions on the mobile phone while registering for the facility, the Customer:

• Agrees to use the IOB Mobile Banking service for financial and non-financial transactions offered by the Bank from time to time.
• Agrees, In case of fund transfer through NEFT, the same shall be governed by terms and conditions applicable for National Electronic Fund Transfer ("NEFT"), as provided in the site of the Reserve Bank of India website www.rbi.org.in.
• Also irrevocably authorizes the Bank to debit the Accounts which have been enabled for Mobile Banking service for all transactions/services undertaken by using MPIN.
• Authorises the Bank to map the Customer id, account number, login passcode and Mobile Phone Number etc. for the smooth operation of Mobile Banking service offered by Bank and to preserve the mapping record in its own server or server of any other third party and to use such data at its discretion for providing/enhancing further banking/ technology products that it may offer.
• Agrees that he/ she is aware and accepts that Mobile Banking service offered by the Bank will enable him/her to transact using MPIN within the limit prescribed by the Bank and will be deemed as bonafide transaction.
• Agrees that the transactions originated using the mobile phones are non-retractable as these are instantaneous/real time.
• Understands and explicitly agrees that Bank has the absolute and unfettered right to revise the prescribed ceilings from time to time which will be binding upon him/her.
• Agrees to use the facility on a mobile phone properly and validly registered in his/her name only with the Mobile Service Provider and undertakes to use the Facility only through Mobile Phone Number which has been used to register for the Facility.
• Agrees that while the Information Technology Act , 2000 prescribes that a subscriber may authenticate an electronic record by affixing his digital signature which has been given legal recognition under the Act, the Bank is authenticating the Customer by using Mobile Number, MPIN or any other method decided at the discretion of the Bank which may not be recognized under the IT Act, 2000 for authentication of electronic records and this is acceptable and binding to the Customer and hence the Customer is solely responsible for maintenance of the secrecy and confidentiality of the MPIN without any liability to the Bank.

Others

• The Customer shall be required to acquaint himself/herself with the process for using the Facility and that he/she shall be responsible for any error made while using the Facility.
• The Bank reserves the right to decide what services may be offered. Additions/ deletions to the services offered under the facility are at its sole discretion.
• The instructions of the Customer shall be effected only after authentication under his/her Login Passcode and MPIN or through any other mode of verification as may be stipulated at the discretion of the Bank.
• While it shall be the endeavour of the Bank to carry out the instructions received from the Customers promptly, it shall not be responsible for the delay/ failure in carrying out the instructions due to any reasons whatsoever including failure of operational system or due to any requirement of law. The Customer expressly authorizes the Bank to access his/her account information required for offering the services under the Facility and also to share the information regarding his/ her accounts with the service provider/ third party as may be required to provide the services under the Facility.
• The transactional details will be recorded by the Bank and these records will be regarded as conclusive proof of the authenticity and accuracy of transactions.
• The Customer hereby authorizes the Bank or its agents to send promotional messages including the products of the Bank, greetings or any other messages the Bank may consider from time to time.
• The Customer understands that the Bank may send „rejection? or „cannot process? the request messages for the service request(s) sent by the Customer which could not be executed for any reason.
• The Bank shall make all reasonable efforts to ensure that the Customer information is kept confidential but shall not be responsible for any inadvertent divulgence or leakage of confidential Customer information for reasons beyond its control or by action of any third party.
• The Customer expressly authorizes the Bank to carry out all requests/ transactions purporting to have been received from his/ her mobile phone and authenticated with his/ her MPIN. In the case of payment facilities like fund transfer, mobile top up, bill payment, etc, the customer shall be deemed to have expressly authorised the Bank to make the payment when a request is received from him/ her.
• It is the responsibility of the Customer to advise the Bank of any change in his mobile number or loss/ theft of mobile phone by adopting the procedure laid down by the Bank for the purpose.
• The Telecom Service provider of the customer may levy charges for each SMS/ dial/GPRS and the Bank is not liable for any dispute that may arise between such telecom service provider and the Customer.

12. Inter-bank Mobile Payment Service

As per National Payments Corporation of India (NPCI) guidelines, IOB is offering IMPS facility, IMPS (Immediate Payment Service) for transferring funds using Account number plus IFSC code, Mobile number of the beneficiary with an additional 7 digit MMID and Aadhaar number. Acceptance of terms & conditions of Mobile Banking Service implies consent of the customer for issue of MMID also.

If the beneficiary details required for making a remittance (such as MMID, mobile number) are wrong, there is a very high possibility of the transaction getting rejected. If user is remitting money using account number, please check the account number as amount will be credited on the basis of account number only.

In case of fund transfer through IMPS, the same shall be governed by terms and conditions applicable to IMPS as provided in the site as well as (www.npci.org.in).

In case the IMPS transaction is not completed for any reason - technical or business, the reversal of the remitter’s funds will happen immediately. If such a transaction becomes a subject matter of reconciliation wherein the fate of transaction is not determined immediately, the reversal of funds to remitter or credit to the beneficiary will be done as per NPCI guidelines.

So If IMPS transactions are timed out as detailed above, then it is necessary on Customer part to check account statement for debit/reversal and also check with the beneficiary if funds are received or not before initiating any new transaction to the same beneficiary to avoid duplicate/double credit to the beneficiary.

13. Fee structure for the Facility:

The Bank reserves the right to charge the Customer a fee for the use of the services provided under the Facility and change the fee structure at its discretion. Display of such charges on Bank’s websites would serve as sufficient notice and the same is binding on the customer.

14. Accuracy of Information:

1. It is the responsibility of the Customer to provide correct information to the Bank through the use of the Facility or any other method. In case of any discrepancy in this information, the Customer understands that the Bank will not be in any way responsible for action taken based on the information. The Bank will endeavour to correct the error promptly wherever possible on a best effort basis, if the customer reports such error in information.

2. The Customer understands that the Bank will try, to the best of its ability and effort, to provide accurate information and shall not hold the Bank responsible for any errors or omissions that may occur due to reasons beyond the control of the Bank.

3. The Customer accepts that the Bank shall not be responsible for any errors which may occur in spite of the steps taken by the Bank to ensure the accuracy of the information and shall not have any claim against the Bank in an event of any loss/ damage suffered as a consequence of an information provided by the Bank found to be not correct.

15. Responsibilities and Obligations of the Customer:

1. The Customer will be responsible for all transactions, including unauthorised /erroneous/ wrong/ incorrect/mistaken/false transactions made through the use of his/ her mobile phone, SIM card and MPIN, regardless of whether such transactions are in fact entered into or authorized by him/ her. The Customer will be responsible for the loss/damage, if any suffered in respect of all such transactions.

2. The Customer shall take all possible steps to ensure that the Application and his/her mobile phone are not shared with anyone and shall take immediate action to de-register from Mobile Banking service as per procedure laid down in case of misuse/ theft/loss of the mobile phone or SIM card.

3. The Customer will use the services offered under the Facility using the MPIN in accordance with the procedure as laid down by the Bank from time to time, including the terms and conditions contained herein.

4. The Customer shall keep the Login Passcode and MPIN confidential and will not disclose these to any other person or will not record them in a way that would compromise the confidentiality of the same or the security of the service.

5. It will be the responsibility of the Customer to notify the Bank immediately if he/ she suspect the misuse of the MPIN. He will also immediately initiate the necessary steps to change his MPIN.

6. If the mobile phone or SIM is lost, the user must immediately take action to de-register from Mobile Banking service at Home branch of the primary account enabled for Mobile Banking service.

7. The Customer accepts that any valid transaction originating from the Login Passcode and / or registered mobile phone number shall be assumed to have been initiated by the Customer and any transaction authorized by the MPIN is duly and legally authorized by the Customer.

8. The Customer shall keep himself/herself updated with regard to any information/ modification relating to the services offered under the Facility which would be publicized on the Bank?s websites and at the branches and would be responsible for taking note of / compliance of such information/ modifications in making use of the Facility.

9. The Customer shall be liable for all loss or breach of the Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure to advise the Bank within a reasonable time about any unauthorised access in the account.

10. The Customer shall be liable and responsible for all legal compliance and adherence of all commercial terms and conditions in respect of the mobile connection/SIM card/mobile phone through which the facility is availed and the Bank does not accept/ acknowledge any responsibility in this regard.

11. It is the responsibility of the Customer to notify the Bank, about any change in mode of operation, through a separate communication, making a specific reference to the Mobile Banking service availed. It is also the responsibility of the Customer to notify the Bank, any other change in the operation of the account which will otherwise make the account ineligible for the Mobile Banking service. Any failure on the part of the Customer to advise the Bank separately shall continue to bind all the account holders, jointly and severally for the transactions through this Facility.

16. Disclaimer:

The Bank, when acting in good faith, shall be absolved of any liability in case:

1. The Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or due to reasons beyond the control of the Bank.

2. There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or lapse in the Facility which are beyond the control of the Bank.

3. There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any other consequence arising from any cause beyond the control of the Bank which may include technology failure, mechanical breakdown, power disruption, etc.

4. There is any lapse or failure on the part of the service providers or any third party affecting the said Facility and that the Bank makes no warranty as to the quality of the service provided by any such provider.

a. The Bank, its employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, the Bank's system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.

b. The Bank will not be responsible if the Application is not compatible with/ does not work on the mobile handset of the Customer.

17. Indemnity:

In consideration of the Bank providing the Facility, the Customer agrees to indemnify and hold the Bank harmless against all actions, claims, demands proceedings, loss, damages, costs, charges and expenses which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or arising out of or in connection with any services provided to the Customer pursuant hereto. The Customer shall indemnify the Bank for unauthorized access by any third party to any information/instructions/triggers given by the Customer or breach of confidentiality.

18. Governing Law & Jurisdictions:

1. The Facility and the terms and conditions of the same are governed by the applicable laws in India.

2. Any dispute or claim pertain to the Facility and /or the terms and conditions herein are subject to the exclusive jurisdictions of competent courts/tribunals/forums in Chennai and the Customer agrees to such exclusive jurisdictions in Chennai.