Essential Card Details

Essential Card Details
The Power of the International Debit Card
 
IOB’s International Debit Card is brought to you in association with VISA International, which is bound to make your banking experience a pleasure. The International VISA Debit Card gives you global access to your account whenever and wherever you want. The Debit Card allows you to purchase goods at Merchant Establishments and also gives you the freedom to withdraw cash from ATMs in India and abroad.

You need not carry cash anymore to make your purchase. This means that a visit to an ATM is no longer required for doing your shopping. Your purchases will be debited to your account instantly.

As the balance in your account determines your spending limit, you can have a better control on your spending.

You can use your International Debit Card at the following locations:

  • All IOB InstaCash ATMs - All ATM transactions

  • All VISA / Plus ATMs - For Balance enquiry and Cash Withdrawal

  • At other shared networks - Cash withdrawal and balance enquiry and any other transactions permitted there to
  • All Merchant Establishments - For Purchases of goods and services

  • Through Internet - Purchases / Ticket booking through Internet that use a secured e-Commerce Payment Gateway

Get familiar with your IOB’s InstaCash International VISA Debit Card

Card Visual

IOB Insta Cash Internatinal Debit Card - Front

Front:

  1. Your Name: Only you are authorised to use your IOB-Debit ATM card. In case you observe any discrepancy in your name as appearing on the card, please return the card to the branch where you have your account and it would be replaced.

  2. Card No: This is a unique 16-digit number embossed on your card. Please quote this number in all your references and correspondence with us so that your requests are handled on priority.

  3. Validity: Your card is valid for use at any of our InstaCash ATM outlets from the day you receive it till the last day of the month / year (MM/YY) indicated in the card (presently 5 years).

  4. Visa Flag and 3D hologram for Card acceptance & security.

    Only you are authorised to use your IOB-Debit ATM card. In case you observe any discrepancy in your name as appearing on the card, please return the card to the branch where you have your account and it would be replaced. This is a unique 16-digit number embossed on your card. Please quote this number in all your references and correspondence with us so that your requests are handled on priority. Your card is valid for use at any of our InstaCash ATM outlets from the day you receive it till the last day of the month / year (MM/YY) indicated in the card (presently 5 years). for Card acceptance & security.

Only you are authorised to use your IOB-Debit ATM card. In case you observe any discrepancy in your name as appearing on the card, please return the card to the branch where you have your account and it would be replaced. This is a unique 16-digit number embossed on your card. Please quote this number in all your references and correspondence with us so that your requests are handled on priority. Your card is valid for use at any of our InstaCash ATM outlets from the day you receive it till the last day of the month / year (MM/YY) indicated in the card (presently 5 years). for Card acceptance & security.

 

 

IOB Insta Cash Internatinal Debit Card - Back

Reverse:

  1. Signature Panel: Please sign on this panel in the presence of the branch official with a non-erasable ballpoint pen (preferably in black ink). The IOB-Debit card is ready for use as soon as you receive it.


  2. Magnetic stripe: The most important and secured part of the IOB-Debit card. To protect the magnetic stripe we recommend you to avoid exposing the card to magnetic fields, X-rays, electronic devices and gadgets and direct sunlight and also avoid bending the card.

  3. Contact  information / Help line Numbers.

    Please sign on this panel in the presence of the branch official with a non-erasable ballpoint pen (preferably in black ink). The IOB-Debit card is ready for use as soon as you receive it. The most important and secured part of the IOB-Debit card. To protect the magnetic stripe we recommend you to avoid exposing the card to magnetic fields, X-rays, electronic devices and gadgets and direct sunlight and also avoid bending the card. information / Help line Numbers.

Please sign on this panel in the presence of the branch official with a non-erasable ballpoint pen (preferably in black ink). The IOB-Debit card is ready for use as soon as you receive it. The most important and secured part of the IOB-Debit card. To protect the magnetic stripe we recommend you to avoid exposing the card to magnetic fields, X-rays, electronic devices and gadgets and direct sunlight and also avoid bending the card. information / Help line Numbers.

How to protect your Debit Card?

  • Your Card is only for your use. Please do not hand it over to anybody other than designated officers of the Bank.

  • Always sign the signature panel on the reverse of your Card as soon as you receive it.

  • Report the loss / theft / damage of the Card immediately to your branch or report to Debit Card Division, Central Office, Chennai.
  • Please destroy your old ATM card by cutting vertically in the middle, when you receive your new Debit Card.

  • Please do not bend your Card.

  • Please do not leave your Card near a TV or any other electronic gadget, which has a continuous magnetic field.

  • Please do not expose your Card to sunlight or X-ray fields.

How to protect your PIN?

  • Please do not disclose your PIN to anybody (not even to the Bank’s officials) and make sure that you NEVER keep your ATM Card and PIN together.

  • Do not write the PIN anywhere on the card.

  • Please memorise your PIN and destroy the PIN mailer.

  • Please use the PIN allotted to you when you visit IOB ATM for the first time. You can then change the PIN to denote a number that is easy for you to remember. However, avoid simple combinations like 1234 / 4321 / 8888.

  • If you ever have reasons to suspect that someone may have knowledge of your PIN, please visit the nearest InstaCash ATM and change your PIN immediately.

Debit Card Usage Guidelines

Usage at IOB’s InstaCash ATMs

The Debit Card must be used for the FIRST time only at an InstaCash ATM.

Please select the language you wish to interact with. The InstaCash ATM will greet you with a Welcome Screen prompting you to insert your card.

When the screen prompts for entering PIN, please enter your PIN through the PIN pad available below the screen.

If the PIN is found valid, the ATM will display all the available options, and you may choose depending on the transaction you wish to do. Some ATMs may have the Touch-Screen monitors, where you are required to touch the screen over the option you wish to choose with your finger (instead of the buttons on the sides of the screen available in traditional ATMs). Some common services available are discussed below.

PIN change: The ATM allows you to change your PIN at any point of time. PIN must be changed in your own interest if you feel that your PIN is no longer confidential. When you choose this option, you will have to enter your existing PIN once and the screen will prompt you to enter the new PIN two times. Once the new PIN is validated, PIN change is successful and advice will be printed.

The ATM allows you to change your PIN at any point of time. PIN must be changed in your own interest if you feel that your PIN is no longer confidential. When you choose this option, you will have to enter your existing PIN once and the screen will prompt you to enter the new PIN two times. Once the new PIN is validated, PIN change is successful and advice will be printed.

Balance Enquiry: When you choose this option, the screen after initially displaying "Your transaction is being processed" will show you the Account Balance (balance available in your account) and available balance (the amount available in your account for withdrawing – clear balance).

When you choose this option, the screen after initially displaying "Your transaction is being processed" will show you the Account Balance (balance available in your account) and available balance (the amount available in your account for withdrawing – clear balance).

Cash Withdrawal: You have to enter the amount you wish to withdraw in multiples of Rs. 50 and then press the "Enter", "Accept" or "OK" button on the PIN pad. In case receipt cannot be printed, the ATM will advise beforehand "Unable to print receipt. Do you want to continue without a receipt?" When cash is dispensed, please collect the cash immediately, as otherwise it would be retracted. The transaction as recorded in the Bank’s books shall be deemed to be conclusive proof of the transaction and shall be binding on the cardholder.

You have to enter the amount you wish to withdraw in multiples of Rs. 50 and then press the "Enter", "Accept" or "OK" button on the PIN pad. In case receipt cannot be printed, the ATM will advise beforehand "Unable to print receipt. Do you want to continue without a receipt?" When cash is dispensed, please collect the cash immediately, as otherwise it would be retracted. The transaction as recorded in the Bank’s books shall be deemed to be conclusive proof of the transaction and shall be binding on the cardholder.

Fast Cash: Similar to Cash withdrawal, but you can choose the amount of withdrawal from the options available: Rs. 500, 1000, 2000, 3000, 4000, 5000, 10000. On completion of the transaction, please collect cash as well as the card. (The options may change when using shared ATMs)

Similar to Cash withdrawal, but you can choose the amount of withdrawal from the options available: Rs. 500, 1000, 2000, 3000, 4000, 5000, 10000. On completion of the transaction, please collect cash as well as the card. (The options may change when using shared ATMs)

Deposits: Deposits of cash or cheques can be made. These deposits should be made ONLY through the envelope, which the ATM will dispense. Please fill up the ABB / ATM challan available in the ATM room before you choose this option. Deposits cannot be made when the ATM is out of receipt printer paper.

Deposits of cash or cheques can be made. These deposits should be made ONLY through the envelope, which the ATM will dispense. Please fill up the ABB / ATM challan available in the ATM room before you choose this option. Deposits cannot be made when the ATM is out of receipt printer paper.

Mini-Statement Request: (Available only in InstaCash ATMs) A minimum of FIVE latest transactions will be printed along with the current balance.
(Available only in InstaCash ATMs) A minimum of FIVE latest transactions will be printed along with the current balance.

Cheque Book Request: (Available only in InstaCash ATMs) The request will be serviced by the branch where you maintain your account. Actual charges incurred for sending the cheque book would be debited to your account.
(Available only in InstaCash ATMs) The request will be serviced by the branch where you maintain your account. Actual charges incurred for sending the cheque book would be debited to your account.

Detailed Statement Request: (Available only in InstaCash ATMs) The options available are (1) Current Month (2) Last month (3) Last Quarter (4) Last Financial year. The request will be serviced by the branch where you maintain your account. Actual charges incurred for sending the statement would be debited to your account.

(Available only in InstaCash ATMs) The options available are (1) Current Month (2) Last month (3) Last Quarter (4) Last Financial year. The request will be serviced by the branch where you maintain your account. Actual charges incurred for sending the statement would be debited to your account.

  • Always note to take your card from the ATM before you leave the room.

If you have consecutively entered a wrong PIN thrice, the card is invalidated. Please take up with your branch for revalidation, which would take a minimum time of 7 days.

Usage at VISA / Shared ATMs:

  • Use the same PIN as you do at IOB ATMs. PIN change option is not available in shared ATMs.

  • Only Balance Enquiry and Cash Withdrawal are available in shared ATMs. (Certain shared ATMs may provide few other non-financial services also).

  • You may have to press Accept / Enter key after entering your 4-digit PIN when you transact through shared ATMs.

  • Some ATMs may request you to select the account type, i.e. Savings or Current.

  • Some ATMs may have Touch-Screen monitors.

  • Few ATMs may have Insert or Swipe mechanisms for reading your card. You need to get familiar with these operations.

  • All Card limits i.e. daily withdrawal limits, PIN tries etc., would also apply for other shared network ATMs.

  • For all transactions performed at VISA / PLUS / Shared ATM Network the Primary Account linked to your Card will only be debited.

Making a Purchase at Shops or other Establishments:

Please follow the following steps:

  • Present the Card to the merchant, after selecting your purchases.

  • The Merchant may make a few checks and then swipe it through an electronic terminal and enter the amount of your purchase.

  • On approval, the terminal will print out a transaction slip with all the details of the purchase.

  • Check the slip for all details, especially the amount and sign at the appropriate place. The merchant will return a copy of the transaction slip and your Card.

  • For all transactions performed at Merchant Establishments the Primary Account linked to your Card will only be debited.

 Annual charges and Transaction charges associated with your Debit Card


Annual charges and Transaction charges associated with your Debit Card
Card Details Charges

Issue of New Cards

No charges

Renewal of Cards

No charges

Annual Fee

No charges

Re-issue of Lost / Stolen / Damaged Card

Rs.100/-

Re-issue of PIN

Rs.20/-

For transactions at InstaCash ATMs

No charges

For transactions at VISA / Plus ATMs

Cash Withdrawal Domestic

Cash Withdrawal International

Balance Enquiry Domestic

Balance Enquiry International

Rs.45/-

Rs.100/-

Rs.20/-

Rs.20/-

For transactions at other shared ATM Network (CashTree and NFS)

Financial Transaction

Non Financial Transactions

 

No charges

No charges

For usage at Merchant Establishments

No charges

For usage at Petrol Pumps

Surcharge of 2.5% of transaction amount or Rs.10/- (whichever is higher)

For usage at Railway Stations

Surcharge of 2.5% of the transaction amount

 The above charges are subject to periodical review and change.

Answers to some Frequently Asked Questions

Q1. What is the difference between a Debit Card and Credit Card?
A Debit Card works under the "Buy now Pay Now" principle unlike a Credit Card, which is a "Buy Now Pay Later" card. Therefore with a Debit Card there is no monthly repayment and hence no interest is charged. A Debit Card gives you all the convenience of a Credit Card and also helps you keep control over your spending.

Q2. Where can the IOB-Debit Card be used?

The International Debit Card is:

  • Valid in India and Overseas

  • Can be used to make purchases at over 1,18,000 outlets in India and over 130 lakh outlets worldwide

  • Can be used to withdraw cash at nearly 15,000 ATMs in India and over 8.7 lakh ATMs worldwide.

  • Any Merchant Establishment that accepts Visa Cards has to honour the International Debit Card.

Q3. What is the mode of payment for a IOB-Debit Card?
There are no monthly bills or outstanding in the case of a Debit Card. Your account will be instantly debited to the extent of purchases made or the amount withdrawn from ATMs.

Q4. How to use my IOB-Debit Card when I go abroad?
You can use your International Debit Card anywhere in India and abroad where the VISA / VISA Electron logo is displayed. However, when you are travelling in Nepal and Bhutan, it is not valid for making transactions in currencies other than the local currencies of India, Nepal and Bhutan. Debit Card transactions made overseas, for purchases or ATM withdrawals must be made in strict accordance with the Exchange Control Regulations of the Reserve Bank of India prevailing from time to time. In the event of failure to do so, you will be liable for action under Foreign Exchange Management Act, 1999. Please also note that the onus for ensuring compliance with the regulations lies with the Cardholder.

Q5. What is the procedure to be followed in case my IOB-Debit Card is stolen or lost?
If your IOB InstaCash International Debit Card is lost or stolen, please immediately call our Customer Assistance or report the loss to the Branch where you maintain your Debit Card Account. Your Debit Card would be deactivated immediately to prevent misuse. You are expected to confirm this in writing as soon as possible.
If your Card is lost/stolen while you are overseas, you can call the VISA’s Global Customer Assistance Service.

Q6. What are the Daily limits for use of my IOB-Debit card?
For your security, we have daily limits on the use of the Debit Card at ATMs and Merchant Locations.

Usage at ATM : Rs. 15,000/- (per day)
Usage at Merchant Establishments : Rs. 50,000/- (per day)

 Please refer to the terms & conditions governing the usage of IOB-Debit card for complete details.

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